FAQs

• How can I check the status of my orders?

Three ways: 1. Through your User Center; 2. By email ;3. Through Footer.

🔔If you still can't find it, please contact us to check whether the order query method is selected correctly

• How do I cancel my order after I’ve placed it?

Click here to access our Return Policy

• What if I filled in the wrong order information but I've already placed the order?

We are here to help youl! You can contact us. Our professional customer care team will do everything we can to accommodate your changes!

• Do you have gift packaging or wrapping for my order?

Unfortunately we don't offer gift packaging or wrapping.

• Where do you ship to?

On this website we ship to the 48 contiguous states within the United States.
No delivery to PO boxes, APO, FPO, DPO addresses, Alaska, Hawaii, and Puerto Rico.

• What is your shipping fee?

Free shipping :)

• When will I receive my item(s)?

The shipment time is 2-5 business days.
Depending on circumstances like distance, local holidays, and any other external factors outside of NEWSENDY’s, and courier’s control, delivery takes 5-9 days.

🔔Outdoor products are shipped separately from China, and the time is 10-25 days. Only products ordered in bulk need a separate confirmation time, and the processing cycle is relatively longer.

* All information regarding the delivery duration is estimated. We cannot guarantee that your order will arrive on a specific day.

• How can I return my order?

We accept returns for a refund within 30 days of successful delivery. NEWSENDY does not offer exchanges.Please log in your account and request a return in "My Orders". Or, you can contact our customer service team via email citing the order number, contact information, and reasons (attaching photos if necessary). We'll be happy to assist with your return.

• What is the return cost? Can I send my goods back free of charge?

The return cost varies depending on the weight and size of the package. For returns caused by customers' remorse returns, such as an item didn't fit, didn't like the color, changed your mind, ordered by mistake, bought it somewhere else, etc., the return cost will be the responsibility of the customer. If there is any problem after receipt, please contact our Customer Service for a solution.

• Can you process my refund on a different credit/debit card?

Refunds will be made to the original payment method (PayPal/Visa/MasterCard/Discover/AMEX). For security reasons, NEWSENDY is not authorized to carry out the refund to another account, a different credit card, or another method of payment other than that used originally for the order.

• What is the complete NEWSENDY Return Policy?

Please check our Return Policy here.

• Where can I find assembly instructions?

You'll receive the assembly instructions in the product package.
If you want to check it before buying our product, please contact our customer service.

• I have received the product, but the parts are missing or one of the parts is damaged and cannot be installed. What should I do?

Don't worry, send the missing parts to us directly via email or live chat window, with your order number, and we will replace them according to the order

• I received the wrong product / wrong parts, what should I do?

Please contact us right away so we can make it right.

• Do your products have tested weight limits?

Products have tested weight limits.Products should only be used for their intended purpose.

• How can I pay for my order?

Currently, We did a payment upgrade,we accept PayPal / Visa / MasterCard / Discover / AMEX.

• How do I use my promo code?

Enter your code at the checkout. Please note: only one code can be used per order.
If you are using a discount code given by registration or subscription, please enter the associated email address when placing your order and for the discount code to be valid.

• Can I pay by check or purchase orders?

We're unable to accept checks or purchase orders as a form of payment.
The payment method we accept is PayPal / Visa / MasterCard / Discover / AMEX.

• I created an account but forgot my password. How can I get my password or create a new one?

Please contact us for assistance.

• How do I place my first order?

Firstly, a big warm welcome to NEWSENDY.
You can create an account by clicking on the "Account" icon on the top right hand side of the homepage. Alternatively, you can browse and place orders as a guest.
Once you've found an item you'd like to purchase, you can add it into your basket and go through the checkout. If you own a promo code, please remember to use it during checkout.

• How can I be removed from the email list?

Are you sure that you want to unsubscribe from us? As sad as we are, we'd like to let you know that you can unsubscribe directly in the email you receive.

• Is your website secure?

This site has security measures in place to protect against the loss, misuse, and alteration of the information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.
This website and, more importantly, all user information is further protected by a multilayer firewall-based security system.

• Who has access to my data?

Your data is in safe hands. We only use it to process your activity on our site, for the best customer experience. If you’ve agreed to share your personal data with third parties via NEWSENDY, we only share the minimum needed to be able to provide services to you. For more info, please check our Privacy Policy.