• How can I check the status of my orders?

Three ways: 1. Through your User Center; 2. By email ;3. Through Footer.

🔔If you still can't find it, please contact us to check whether the order query method is selected correctly

• How do I cancel my order after I’ve placed it?

Click Return & Refund to access our Return Policy

• What if I filled in the wrong order information but I've already placed the order?

We are here to help youl! You can contact us. Our professional customer care team will do everything we can to accommodate your changes!

• Where do you ship to?

On this website we ship to the 48 contiguous states within the United States.
No delivery to PO boxes, APO, FPO, DPO addresses, Alaska, Hawaii, and Puerto Rico.

• What is your shipping fee?

𝐅𝐫𝐞𝐞 𝐬𝐡𝐢𝐩𝐩𝐢𝐧𝐠 :)

• When will I receive my item(s)?

The shipment time is 𝟐-𝟓 business days.
Depending on circumstances like distance, local holidays, and any other external factors outside of NEWSENDY’s, and courier’s control, delivery takes 5-9 days.

🔔Outdoor products are shipped separately from China, and the time is 𝟏𝟎-𝟐𝟓 𝐝𝐚𝐲𝐬. Only products ordered in bulk need a separate confirmation time, and the processing cycle is relatively longer.

* All information regarding the delivery duration is estimated. We cannot guarantee that your order will arrive on a specific day.

• How can I return my order?

We accept returns for a refund within 30 days of successful delivery. NEWSENDY does not offer exchanges.Please log in your account and request a return in "My Orders". Or, you can contact our customer service team via email citing the order number, contact information, and reasons (attaching photos if necessary). We'll be happy to assist with your return.

• What is the return cost? Can I send my goods back free of charge?

The return cost varies depending on the weight and size of the package. For returns caused by customers' remorse returns, such as an item didn't fit, didn't like the color, changed your mind, ordered by mistake, bought it somewhere else, etc., the return cost will be the responsibility of the customer. If there is any problem after receipt, please contact our Customer Service for a solution.

• What is the complete NEWSENDY Return Policy?

Please check our Return Policy here.

• How can I pay for my order?

Currently, We did a payment upgrade,we accept 𝙋𝙖𝙮𝙋𝙖𝙡 / 𝙑𝙞𝙨𝙖 / 𝙈𝙖𝙨𝙩𝙚𝙧𝘾𝙖𝙧𝙙 / 𝘿𝙞𝙨𝙘𝙤𝙫𝙚𝙧 / 𝘼𝙈𝙀𝙓.

• How do I use my promo code?

Enter your code at the checkout. Please note: only one code can be used per order.
If you are using a discount code given by registration or subscription, please enter the associated email address when placing your order and for the discount code to be valid.

• Can I pay by check or purchase orders?

We're unable to accept checks or purchase orders as a form of payment.
The payment methods we accept are 𝙋𝙖𝙮𝙋𝙖𝙡 / 𝙑𝙞𝙨𝙖 / 𝙈𝙖𝙨𝙩𝙚𝙧𝘾𝙖𝙧𝙙 / 𝘿𝙞𝙨𝙘𝙤𝙫𝙚𝙧 / 𝘼𝙈𝙀𝙓.